Questions and answers

We sell to businesses only: shops, market traders, caterers, takeaways and online sellers. We don't sell to the public.

Fill in the short trade account form. It takes about two minutes and there's no password to set until you're approved.

We check every application by hand, usually within one working day. Once you're approved we send you a link to choose your password.

Prices are only shown to approved trade customers. Log in and you'll see your prices on every product, including any special prices agreed for your account.

Use Forgot password and we'll send you a link to choose a new one.

Your details are on My account. To change anything, email [email protected].

Yes, £50 before VAT.

Many lines come in packs (for example a pack of 6), and every product shows how many pieces are in a full carton, so you can order exactly what you need.

Yes. Open any past order on My account and press Order again to put everything back in your cart.

Get in touch and we can place the order for you. It will still show on your account.

Prices are shown before VAT. VAT is added where it applies.

By card. Customers with a credit account can also put orders on their account and pay at the shop.

Speak to us about a credit account. Credit accounts have a limit, and you can see what you owe and what you can still spend on My account.

Yes. Money paid in clears your oldest orders first, and anything left over stays on your account for your next orders.

Yes, collection is free on any order. Orders placed before 12 noon are usually ready within 1 to 2 working days.

Free delivery within 15 miles on orders over £150, and free UK mainland delivery over £500. See delivery and returns for the details.

Tell us within 48 hours of delivery or collection, with your order number and a photo if you can, and we'll put it right.

Unopened stock can come back within 14 days (a 10% restocking fee may apply). Faulty goods can be reported within 30 days. Read the returns terms.